STOP BEING A CUSTOMER,
AND START BEING A PARTNER!
The word 'customer' describes a transactional relationship. Like most purchases, a company offers a product or service with or without custom options, and a buyer knowingly pays for the product or service. End of transaction. That's a customer, and that's how most case management platforms operate. However, a few companies offer a product or service, deliver on their promises, create relationships with your people, provide outstanding service, ask what upgrades and automations would benefit your firm, then put your ideas into production. That's a partnership. That's case management with CaseMax. Come experience superior technology and the highest client satisfaction rating in the industry.
Partnership in BusinessPartnering with our clients is critical to our success and requires a deep understanding of the default industry. CaseMax was made for attorneys, by attorneys.
We understand how critical a case management system is to our clients. Therefore, our experienced staff builds client relationships, provides support promptly, and works with firms to resolve issues. All clients should have a voice, not just those with the most volume. This is why each CaseMax client has a vote in our feature prioritization process. Teaching a person to fish is much better than giving them a fish, so we provide an online help system, regular user group meetings, training, and boot camps every two years. Change is the only constant in the default industry, which is why CaseMax focuses on making change simple and putting control of processes and documents in the hands of our clients. |
Partnership in TechnologyStability is as important as innovation, which is why CaseMax has evolved over the last 25 years without requiring our clients to migrate to a new application. We provide multiple new features yearly at no additional cost and without interrupting our clients' day-to-day operations.
Workflow is not sequential; many things can and should be completed in parallel or repeated multiple times because of changing scenarios. Customization is essential to support differences in jurisdictions and law firms. However, customization must be completed through configurations, not in the software code. Multiple software code bases are difficult, if not impossible, to support effectively. Our software must support our client's choices, not the other way around. Therefore, we support the infrastructures they choose (i.e., hosted environments and on-premise hardware). CaseMax integrations are fully automated because human intervention should only be required when an exception arises. |
